User Sync - Proxy server configuration

Applies To

UniversitySite Cloud (vs behind the firewall installations)

Intended Audience

System administrators

Background

The user sync tool is responsible for pushing user accounts to the cloud. This tool is usually configured to run as a scheduled task on a server behind your firewall. If your organization requires use of a proxy server for outbound http/s access this article is for you.

Symptoms

User sync is not working
The following error appears in the Windows Application Event Log:

Source: ActiveDirectoryImport
Description:
SupportSite/UniversitySite User Import failed: 
There was a problem connecting to the Remote Web Service. Please ensure the settings are correct.
Error: There was no endpoint listening at https://xxx.universitysite.com/UniversitySiteXXX/Webservices/UserImport.asmx that could accept the message. This is often caused by an incorrect address or SOAP action

Resolution

Change the Activedirectoryimport.exe.config normally found at c:\Program Files (x86)\Profiscience Partners\User sync\ to use your proxy server.

Backup the existing ActiveDirectoryImport.exe.config, then add the <defaultProxy> section (see below) to your existing <system.net> section.

  <defaultProxy>
     	 <proxy
        	usesystemdefault="true"
       		proxyaddress="http://xx.xx.xx.xx:xxxx"
        	bypassonlocal="true"
      	/>
  </defaultProxy>

For more information about, see https://msdn.microsoft.com/en-us/library/kd3cf2ex(v=VS.110).aspx