InstructorSite / Global Settings / Course Request Routing
When a learner requests a Course to be scheduled, UniversitySite can email the people who schedule your training. This page controls who gets those emails.
To open it, go to InstructorSite, click your name in the menu bar, click Global Settings, then click Course Request Routing.
Settings
1. Email designated recipients when users request courses: the on/off switch for these emails. When it is off, no one is emailed. Learners can still request Courses, and their requests are still recorded.
2. Default Recipient: gets requests that are not routed to anyone else (see Who gets the email below).
3. Email default recipient when emailing location specific recipients: also sends each request to the default contacts, even when an office-specific contact receives it.
4. Location Specific Recipients: the person who gets requests from learners in each office. An office set to Routing to default recipient has no recipient of its own. You can choose the same person for several offices.
Click Save Routing after you make changes.
Who Gets the Email
Each request is routed by the learner's office and by the Learning Design Teams the Course is assigned to. (Your site may call Learning Design Teams Departments or Sponsors.)
1. For each Learning Design Team on the Course, the team's contact for the learner's office gets the email. If the team has no contact for that office, the team's Default contact for All Offices gets it instead.
2. If no team has a contact for the learner's office, the Location Specific Recipient for that office gets it.
3. If no team default contact received it and no one was found for the learner's office, the Default Recipient gets it.
When setting 3 is on, the team's Default contact for All Offices and the Default Recipient also get the email when an office-specific contact receives it.
Set a Learning Design Team's Contacts
1. On the Course Request Routing page, click Click here to leave this page and browse Learning Design Teams.
2. Click the team.
3. Click Edit.
4. Open the Request Routing section.
5. Click a row to choose a contact for Default contact for All Offices or for a specific office.
6. Save your changes.
Frequently Asked Questions
Learners are requesting Courses, but no one gets an email. Why?
Check that Email designated recipients when users request courses is on and that a Default Recipient is chosen. If the Course is assigned to a Learning Design Team, also check that team's Request Routing contacts.
Does turning off the emails stop learners from requesting Courses?
No. Whether learners can request a Course is set on the Course itself, with the Allow Learners to Request switch on its Edit page. The switch appears on Courses whose type is Instructor-Led or Both.
How do I see who has requested a Course?
Open the Course in InstructorSite, click the Users tab, and choose the Requested view.
How are learners told when the Course is scheduled?
After you create an event for the Course:
1. Open the event and click the Mail Manager tab.
2. Click New.
3. Click Send an invitation to people who have requested this course.